Privacy Policy

Introduction and Scope

darnatheqos is committed to protecting your privacy and maintaining the confidentiality of your personal information. This privacy policy explains how we collect, use, store, and protect information about you when you use our financial risk assessment and mitigation services.

This policy applies to all interactions you have with darnatheqos, whether through our website, email communications, phone consultations, or in-person meetings at our Kingston office. We understand that financial information is particularly sensitive, and we've designed our practices to ensure the highest level of protection.

Information We Collect

Personal Information

Technical Information

When you visit our website, we automatically collect certain technical information including your IP address, browser type, operating system, and pages viewed. This information helps us improve our website functionality and understand how our services are being accessed.

Service Usage Data

During our engagement, we collect information about how you use our services, including consultation notes, risk assessment outcomes, and implementation progress. This information is essential for providing ongoing support and measuring service effectiveness.

How We Use Your Information

We use your personal information for several specific purposes, all directly related to providing you with comprehensive financial risk assessment and mitigation services:

Information Sharing and Third Parties

We maintain strict controls over who has access to your personal information. We only share your information in specific, limited circumstances:

Service Providers

We work with carefully selected third-party service providers who assist us in delivering our services. These include secure document storage providers, professional indemnity insurers, and specialized financial analysis software providers. All service providers are bound by strict confidentiality agreements and are required to implement appropriate security measures.

Legal Requirements

We may disclose your information when required by law, such as in response to a court order, subpoena, or regulatory investigation. We will notify you of such disclosures where legally permitted to do so.

Business Continuity

In the unlikely event of a business restructure, merger, or sale, your information may be transferred to ensure continuity of services. Any such transfer would be subject to the same privacy protections outlined in this policy.

Data Storage and Security

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security framework includes:

Your Privacy Rights

Under Australian privacy legislation, you have several important rights regarding your personal information:

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate or incomplete. We will respond to such requests within 30 days and provide access free of charge in most circumstances.

Data Portability

You can request that we provide your personal information in a commonly used, machine-readable format, allowing you to transfer your data to another service provider if desired.

Withdrawal of Consent

Where we rely on your consent to process your personal information, you can withdraw that consent at any time. However, this may affect our ability to provide certain services to you.

Complaints Process

If you have concerns about how we handle your personal information, you can lodge a complaint with us directly. We will investigate your complaint promptly and work to resolve any issues. If you're not satisfied with our response, you can also lodge a complaint with the Office of the Australian Information Commissioner.

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy and to meet our legal obligations:

When information is no longer required, we securely delete or destroy it using methods that ensure the information cannot be recovered or reconstructed. For electronic data, this includes secure deletion protocols that overwrite data multiple times.

International Data Transfers

darnatheqos primarily operates within Australia, and your personal information is stored and processed within Australian borders. However, some of our service providers may have systems that involve limited international data transfers.

When international transfers are necessary, we ensure that:

Cookies and Website Technology

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how our site is being used. We use several types of cookies:

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We do not use cookies for targeted advertising or share cookie data with advertising networks.

Changes to This Policy

We review and update this privacy policy regularly to ensure it remains current with our practices and legal requirements. When we make significant changes, we will:

We encourage you to review this policy periodically, especially before providing us with additional personal information or engaging new services.